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There is too limited branch…Wake up popeye

Try this:
Go through the drive through. Order any meal. Do the math on what you are being charged, pay cash for the meal, and then start asking questions.

In my case, my one and only item that was ordered was $5.99. I was told that it would be $7.05 at the window. Confused, I drove up and asked why so much? Tax should only have been around 45 cents, bringing the price up to around $6.4x. It was explained to be that there was an (ESF) Electronic Service Fee. When I asked why I was being charged this fee when I was paying in cash, they took 60 cents off. Uncomfortable, I asked if everyone paying cash was charged this fee unless they complained, and was told that it was taken off automatically if cash was used. I was doubtful but let it drop.

Next visit, same order, same scenario. Instead of throwing a fit, I gave the cashier $7.00 in cash when the order was “$7.05″. Immediately, the drive through cashier asked me for another nickel. I explained that I was paying cash, so it was less money. He denied it. I brought up the ESF, and he confirmed that there was one. I asked further and he admitted that it was for credit card transactions. So, I asked him to take the fee off, and he refused. At this point, I had the choice of paying 60 cents more for no reason, driving away without my order, or speaking to management. I guess I am an idealist, I asked for the manager. When the manager EVENTUALLY came to the window, he asked me “What’s up?”. I simply said $7.05, he looked at the order, and gave me 60 cents change. When I tried pressing him what the fee was for, getting the same answer concerning debit/credit cards, and asking why people paying cash were getting charged it… all he would answer is that he refunded me the fee.

Popeyes Louisiana Chicken is purposefully ripping off their cash customers. I did call corporate and explain the situation. They said they would forward it internally but that they didn’t know what the outcome would be (whether or not anything would change).]

Buyer beware.